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ID Title Owner Status
The AI platform for grievance management
Centralize grievance tracking and documentation, so your team can spend less time chasing records and more time focused on care.
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Here's what you can take action on today.
+8.4%
101
Open grievances
12
Pending approval
38
Unassigned
23.4% SLA BREACH
41
Overdue
Grievance volume
Daily intake over the last 30 days
30d total
131
May 24May 28Jun 1Jun 5Jun 9Jun 13Jun 17Jun 21
High priority
30d trend +8.3%
22
open
26
total
20%
of intake
30-day activity
Intake and resolution
131
↑ 61.7% new intake
30
resolved
77%
↑ 5.4% resolved on time
3.5d
↓ 28.5% avg. time to resolve
Recent activity
Latest updates on cases you follow
- JL Jessica Lee added a case note on call light response delayed 12 min ago · #142 · Birchwood SNF
- HB Resolution approval requested 28 min ago · #139 · Cedar Grove SNF
- OP Overdue SLA flagged 1h ago · #137 · Maple Ridge Care
- DC Daniel Cho resolved #96 2h ago · #96 · Cedar Grove SNF
- FP Family portal submitted new grievance #124 3h ago · #124 · Turnberry Lakeside SNF
- MA Maria Alvarez marked #87 high priority 4h ago · #87 · Birchwood Post Acute Care
- LR Luis Ramirez added a case note on #113 5h ago · #113 · Turnberry Lakeside SNF
Team load
Open assigned work by owner
DR
Dawn Rivera
YOU
20
open
5 overdue
MC
Melissa Carter
14
open
3 overdue
OP
Omar Patel
9
open
on track
HB
Hannah Brooks
6
open
1 overdue
DC
Daniel Cho
5
open
3 overdue
MA
Maria Alvarez
5
open
on track
LR
Luis Ramirez
4
open
1 overdue
Features
Handle every concern with confidence
#613
Overdue
Call light unanswered for 45 minutes overnight
Eleanor Whitfield - Room 214B - reported by daughter
Summary
Resident's call light went unanswered for about 45 minutes during the overnight shift on North Hall. Her daughter, Megan, says this is the third incident this month and is worried about night staffing.
F725 - Sufficient Nursing Staff Care Quality
Assigned to - Priya Nair, RN
Resolve
The grievance record
Every concern, one record
Keep the original account intact while adding the context, coordination, and follow-through teams need to move each concern forward.
AI triage
Suggested tags
Resolution
Audit trail
F725
Sufficient nursing staff
Facilities should have enough competent nursing staff to meet residents' assessed needs across every shift.
Review focus
Staffing reflects resident acuity and care needs
Response delays are investigated and addressed
Suggested next steps
2 steps
Compare overnight staffing and call-light logs for North Hall
Document resident follow-up and any corrective action
Compliance review
Minor gaps
Coverage changes are documented, but the record does not show how the response-time improvement was verified.
View source
Advisory operational reference, not legal advice.
Guided workflows
More context at every step
Bring relevant regulatory context into the grievance workflow so teams can move from review through resolution with a clearer, more consistent process.
Relevant guidance
Suggested next steps
Compliance review
F585 guidance
Call light delays on night shift
6 grievances
Recent reports cluster around delayed overnight response on North Hall.
Pattern intelligence
See what keeps coming back
Group similar concerns into themes with the regulation behind them, so leaders can fix the cause, not just the case.
Pattern detection
Recommendations
Theme tracking
QAPI reports
AI Assistant
Which facilities are trending worse this quarter?
Birchwood and Cedar Grove are up this quarter - mostly dietary and
call-light. Maple Ridge improved after the meal-service change.
Birchwood +9 Cedar Grove +6 Maple Ridge -18%
What's overdue right now?
7 grievances - all call-light response on North Hall, 2+ days past due.
Ask anything about your grievances...
AI assistant
Ask anything about your grievances
Ask questions across your grievance records and get clear, source-backed answers. See what's overdue, what keeps coming back, and how each facility is trending.
Instant answers
Cited sources
Clear insights
Simple search
Grievance volume
F-tag heatmap
F725
F812
F689
F684
F550
F880
Cedar Grove
9
2
5
1
3
Maple Ridge
4
7
2
3
1
Birchwood
1
3
6
2
4
Oak Hill
2
1
5
3
1
Analytics
See the full picture across every facility
Robust analytics and flexible reporting give leaders a clear view across facilities, helping teams prepare for QAPI meetings, surveys, and ongoing improvement.
Facility insights
Performance metrics
Compliance visibility
Flexible reporting
July resident council meeting
July 18
2:00 PM
Discussion notes
Residents discussed call-light response times and requested follow-up at next month's council meeting.
Grievance draft · Ready for review
Overnight call-light response times
Review
Follow-up
Review overnight call-light response logs
Document nursing leadership response
Report the resolution at the next council meeting
resident council
Track meetings and follow-up
Track every resident council meeting in one place, summarize the notes, create draft grievances from concerns, and link every follow-up and resolution back to the meeting.
F565 meeting log
AI meeting summaries
Auto draft
Linked follow-up
How it works
Better process. Better outcomes.
Never miss a deadline
Built-in timelines, reminders, and status updates.
Make it easy to speak up
Secure QR code intake lets residents, families, and staff share a concern from anywhere—no app or login required.
Scan to share a concern
Your voice matters.
Private, simple, and secure.
Private, simple, and secure.
Build trust
Give residents and families confidence that every concern is heard and addressed.
Web & mobile
Review and update cases from desktop or mobile.
Leadership perspectives
“Our residents are happier when they know they are being heard.”
Merrideth Harper Licensed Nursing Home Administrator Tulsa Center for Rehab and Healthcare “I can see what happened, who owns the follow-up, and what is due next. Nothing gets buried during shift changes.”
“I used to piece cases together from emails and notes. Now the full record is ready when surveyors ask.”
“I can see which facilities are falling behind and where the same issues keep returning. That helps us act before they grow.”
“Families want clear answers, not vague updates. Every conversation and follow-up stays connected so I can close the loop.”
See us in action
Track concerns, follow-up, resolutions, and recurring issues in one AI-assisted workflow built for skilled nursing teams.
- Strengthen compliance and oversight
- Improve visibility and support QAPI efforts
- Stay audit-ready year-round
- Improve resident satisfaction
- Speed up resolutions